Cancellation and refunds

You can cancel from your bookings page at any point before the work starts. What it costs depends on how far along it is — the exact figure is always shown before you confirm.

• •Before a professional has been assigned: free.
• •After assignment, before they set off: free.
• •Once they are on their way or have arrived: a fee may apply, to cover their travel and the slot they gave up.
• •After the work has started: this is a support conversation, not a button. Contact us and we will work out a fair partial charge for what was done.

Sometimes we cannot fulfil a booking — no professional is available, or something goes wrong on our side. You pay nothing, anything already paid is refunded in full, and we will offer you the next available slot.

Free up to two hours before your slot, from your bookings page. Rescheduling is not a cancellation and costs nothing; there is a limit on how many times a single booking can be moved, shown in the app when you reach it.

• •Refunds go back the way you paid, to the same card, account or UPI ID.
• •We process a refund within 24 hours of approving it. Your bank then takes its own time — typically 5 to 7 working days.
• •If you would rather have it instantly, choose a refund to your Noora wallet. That is credit with us, so it is your choice, not our default.
• •GST is refunded with the amount. A refund never keeps the tax.

Most services carry a warranty — commonly 30 days. The first remedy is that we come back and fix it, at no charge. Where that is not possible or not appropriate, we will refund the affected part of the booking. Raise it within the warranty window from your bookings page or by contacting support.

Laundry is priced again once your items are counted at pickup. If the revised figure is higher than your booking, we ask you to approve it before anything is processed. If you do not approve, we return your items and cancel the order at no charge.

For loss or damage to an item, our liability is limited to [laundry liability cap — to be confirmed], in line with standard practice in the trade. Tell us within 48 hours of delivery.