Questions, answered straight
Everything people ask before their first booking. If yours is not here, tell us.
Booking
- How do I book?
- Choose a service, pick your options, choose a slot and an address, and confirm. It takes about two minutes and there is no phone call at any point.
- Do you serve my area?
- Enter your PIN code anywhere you see the check box on this site and we will tell you immediately. We are adding areas steadily, so it is worth checking again if the answer is no today.
- How soon can someone come?
- Usually the next day, often the same day. You pick the slot when you book — we do not call you back to arrange one.
- Can I book more than one service at a time?
- Yes. Add everything to your cart and you see one total. Home services, laundry and car washing are separate carts because they are fulfilled differently.
Prices and payment
- Is the price on the site the price I pay?
- Yes. Every price includes GST and you see the full total before you confirm. The only thing that changes it is you adding something.
- Will the professional ask for more money at my door?
- No. If the work turns out to need something outside what you booked, they add it through the app, you see the price and you approve it. Nothing is settled in cash at the door.
- When do I pay?
- Online when you book, or after the service where that option is offered. Either way, the amount is fixed before the professional arrives.
- Why is laundry priced twice?
- Because the price depends on what is actually in the bag. You get an estimate when you book, we count your items at pickup, and if the figure changes you approve it before anything is cleaned.
The professional
- Who comes to my home?
- A background-verified professional whose name and photograph you see before they arrive. They carry ID, their own equipment and sealed disposables, opened in front of you.
- Can I ask for the same person again?
- Where they are available in your area, yes. It matters most for recurring help, which is why it is built in there.
- What if nobody turns up?
- You pay nothing and we rebook you at the first available slot. Tell us from the booking and it escalates immediately.
Changes and problems
- Can I reschedule?
- Free, up to two hours before your slot, from your bookings page.
- Can I cancel?
- Free until a professional sets off. After that a fee may apply to cover their travel, and the amount is always shown before you confirm.
- What if the work is not right?
- Most services carry a 30-day warranty. Tell us within that window and we come back and fix it — no argument, no second charge.
- How long does a refund take?
- We process it within 24 hours of approving it. Your bank then takes 5 to 7 working days. Choose a wallet refund instead and it is instant.
Our full terms are at nooracompany.in/terms, and our cancellation and refund policy is at /cancellation.